html {
  font-size: 100%;
  overflow-y: scroll;
  -webkit-text-size-adjust: 100%;
  -ms-text-size-adjust: 100%;
}
body {
  margin: 0;
  font-size: 14px;
  line-height: 1.231;
  padding: 0;
}
body,
input,
select,
textarea {
  font-family: "Helvetica Neue", sans-serif;
  color: #000;
}
b,
strong {
  font-weight: bold;
}
blockquote {
  margin: 1em 40px;
}
hr {
  display: block;
  height: 1px;
  border: 0;
  border-top: 1px solid #ccc;
  margin: 1em 0;
  padding: 0;
}
small {
  font-size: 85%;
}
ul,
ol {
  margin: 1em 0;
  padding: 0 0 0 30px;
}
img {
  border: 0;
  vertical-align: middle;
}
form {
  margin: 0;
}
fieldset {
  border: 0;
  margin: 0;
  padding: 0;
}
label {
  cursor: pointer;
}
input,
select,
textarea {
  font-size: 100%;
  margin: 0;
  vertical-align: baseline;
  *vertical-align: middle;
}
input {
  line-height: normal;
  *overflow: visible;
}
table input {
  *overflow: auto;
}
input[type="button"],
input[type="reset"],
input[type="submit"] {
  cursor: pointer;
  -webkit-appearance: button;
}
input[type="checkbox"],
input[type="radio"] {
  box-sizing: border-box;
}

textarea {
  overflow: auto;
  vertical-align: top;
  resize: vertical;
}
table {
  border-collapse: collapse;
  border-spacing: 0;
}
th,
td {
  vertical-align: top;
}
th {
  text-align: left;
  font-weight: normal;
}
h1,
h2,
h3,
h4,
h5,
h6,
form,
fieldset {
  margin: 0;
  padding: 0;
}
/* Typography */
a,
.link {
  color: #0072bc;
  text-decoration: none;
  display: inline;
  margin-bottom: 1px;
}
a:hover,
.link:hover {
  border-bottom: 1px dotted #0072bc;
  margin-bottom: 0;
  cursor: pointer;
}
h1 {
  color: #00aeef;
  font-weight: normal;
  font-size: 20px;
}
h3 {
  font-size: 16px;
}
h2,
.subject {
  font-size: 16px;
  color: black;
}
/* Helpers */
.centered {
  text-align: center;
}
.clear {
  clear: both;
  height: 1px;
  visibility: none;
}
.hidden {
  display: none;
}
.faded {
  color: #666;
}
/* Pagination */
#pagination {
  border: 0;
  margin: 0 0 40px 0;
  padding: 0;
}
#pagination li {
  border: 0;
  margin: 0;
  padding: 0;
  font-size: 11px;
  list-style: none;
  display: inline;
}
#pagination li a {
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}
#pagination li a:hover {
  color: #ff0084;
}
#pagination .previousOff,
#pagination .nextOff {
  color: #666;
  display: block;
  float: left;
  font-weight: bold;
  padding: 3px 4px;
}
#pagination .next a,
#pagination .previous a {
  font-weight: bold;
}
#pagination .active {
  color: #000;
  font-weight: bold;
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}
/* Alerts & Notices */
#msg_notice {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #0a0;
  background: url("../images/icons/ok.png") 10px 50% no-repeat #e0ffe0;
}
#msg_warning,
.warning-banner {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #f26522;
  background: url("../images/icons/alert.png") 10px 50% no-repeat #ffffdd;
}
#msg_error {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #a00;
  background: url("../images/icons/error.png") 10px 50% no-repeat #fff0f0;
}
#msg_info {
  margin: 0;
  padding: 5px;
  margin-bottom: 10px;
  color: #3a87ad;
  border: 1px solid #bce8f1;
  background-color: #d9edf7;
}
.warning {
  background: #ffc;
  font-style: italic;
}
.warning strong {
  text-transform: uppercase;
  color: #a00;
  font-style: normal;
}
.error {
  color: #f00;
}
.error input {
  border: 1px solid #f00;
}
.button,
.button:visited {
  background: #222;
  border: none;
  display: inline-block;
  font-size: 16px;
  padding: 4px 16px 4px 16px;
  max-width: 220px;
  text-align: center;
  color: #fff;
  text-decoration: none;
  border-radius: 5px;
  -moz-border-radius: 5px;
  -webkit-border-radius: 5px;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  -moz-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  -webkit-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  text-shadow: 0 -1px 1px rgba(0, 0, 0, 0.25);
  border-bottom: 1px solid rgba(0, 0, 0, 0.25);
  position: relative;
  cursor: pointer;
  font-family: helvetica, arial, sans-serif;
}
.button:hover {
  background-color: #111;
  color: #fff;
}
.button:active {
  top: 1px;
  box-shadow: none;
  -moz-box-shadow: none;
  -webkit-box-shadow: none;
}
.button,
.button:visited,
.green.button,
.green.button:visited {
  background-color: #91bd09;
}
.green.button:hover {
  background-color: #749a02;
}
.blue.button,
.blue.button:visited {
  background-color: #00aeef;
}
.blue.button:hover {
  background-color: #0299d2;
}
body {
  background: url("../images/page_bg.png") top left repeat-x #c8c8c8;
}
#container {
  background: #fff;
  width: 840px;
  margin: 0 auto;
  box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
  -moz-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
  -webkit-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
}
#header {
  position: relative;
  height: 71px;
  padding: 0 20px;
}
#logo {
  height: 100%;
}
#header #logo img {
  max-height: 65px;
  max-width: 380px;
  width: auto;
  height: auto;
  vertical-align: middle;
}
.valign-helper {
  height: 100%;
  display: inline-block;
  vertical-align: middle;
}
#header p {
  width: 400px;
  margin: 0;
  padding: 10px 0 0;
}
#nav {
  margin: 0 20px;
  padding: 2px 10px;
  height: 20px;
  background: url("../images/nav_bg.png") top left repeat-x;
  border-top: 1px solid #aaa;
  box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  -moz-box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  -webkit-box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  white-space: nowrap;
}
#nav li {
  margin: 0;
  padding: 0;
  list-style: none;
  display: inline;
}
#nav li a {
  display: inline-block;
  width: auto;
  height: 20px;
  line-height: 20px;
  text-align: center;
  padding: 0 10px 0 32px;
  margin-left: 10px;
  color: #333;
  border-radius: 20px;
  -webkit-border-radius: 20px;
  -moz-border-radius: 20px;
  background-position: 10px 50%;
  background-repeat: no-repeat;
}
.rtl #nav li a {
  background-position: right center;
  background-position: calc(100% - 10px) center;
  padding-left: 10px;
  padding-right: 32px;
  margin-right: 10px;
  margin-left: 0;
}
#nav li a.active,
#nav li a:hover {
  background-color: #dbefff;
  color: #000;
}
#nav li a:hover {
  background-color: #ededed;
  color: #0054a6;
}
#nav li a.home {
  background-image: url("../images/icons/home.png");
}
#nav li a.kb {
  background-image: url("../images/icons/kb.png");
}
#nav li a.new {
  background-image: url("../images/icons/new.png");
}
#nav li a.status {
  background-image: url("../images/icons/status.png");
}
#nav li a.tickets {
  background-image: url("../images/icons/tix.png");
}
#content {
  padding: 20px 0;
  margin: 0 20px;
  height: auto !important;
  height: 350px;
  min-height: 350px;
}
#footer {
  text-align: center;
  font-size: 11px;
  color: #333;
}
#footer a {
  color: #333;
}
#footer p {
  margin: 10px 0 0 0;
}
#footer #poweredBy {
  display: block;
  width: 126px;
  height: 23px;
  outline: none;
  text-indent: -9999px;
  margin: 0 auto;
  background: url("../images/poweredby.png") top left no-repeat;
  background-size: auto 20px;
}
.front-page-button {
}
.main-content {
  width: 565px;
}
#landing_page #new_ticket {
  margin-top: 40px;
  background: url("../images/new_ticket_icon.png") top left no-repeat;
}
#landing_page #new_ticket,
#landing_page #check_status {
  width: 295px;
  padding-left: 75px;
}
#landing_page #check_status {
  margin-top: 40px;
  background: url("../images/check_status_icon.png") top left no-repeat;
}
#landing_page h1,
#landing_page h2,
#landing_page h3 {
  margin-bottom: 10px;
}
/* Landing page FAQ not yet implemented. */
#faq {
  clear: both;
  margin: 0;
  padding: 5px;
}
#faq ol {
  font-size: 15px;
  margin-left: 0;
  padding-left: 0;
  border-top: 1px solid #ddd;
}
#faq ol li {
  list-style: none;
  margin: 0;
  padding: 0;
  color: #999;
}
#faq ol li a {
  display: block;
  padding: 5px 0;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  border-bottom: 1px solid #ddd;
  line-height: 16px;
  padding-left: 24px;
  background: url("../images/icons/page.png") 0 50% no-repeat;
}
#faq ol li a:hover {
  background-color: #e9f5ff;
}
#faq .article-meta {
  padding: 5px;
  background: #fafafa;
}
#kb {
  margin: 2px 0;
  padding: 5px;
  overflow: hidden;
}
#kb > li {
  padding: 10px;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  background: url(../images/kb_category_bg.png) bottom left repeat-x;
  border-bottom: 1px solid #ddd;
  display: block;
}
#kb > li h4 span {
  color: #666;
}
#kb > li h4 a {
  font-size: 14px;
}
#kb > li > i {
  display: block;
  width: 32px;
  height: 32px;
  float: left;
  margin-right: 6px;
  background: url(../images/kb_large_folder.png) top left no-repeat;
}
.featured-category {
  margin-top: 10px;
  width: 49.7%;
  display: inline-block;
  box-sizing: border-box;
  vertical-align: top;
}
.category-name {
  display: inline-block;
  font-weight: 400;
  font-size: 120%;
}
.featured-category i {
  color: rgba(0, 174, 239, 0.8);
  text-shadow: 1px 1px 1px rgba(0, 0, 0, 0.1);
  display: inline-block;
  vertical-align: middle;
}
.article-headline {
  margin-left: 34px;
}
.rtl .article-headline {
  margin-left: 0;
  margin-right: 34px;
}
.article-teaser {
  font-size: 90%;
  line-height: 1.5em;
  height: 3em;
  overflow: hidden;
}
.article-title {
  font-weight: 500;
}
.faq-content .article-title {
  font-size: 17pt;
  margin-top: 15px;
}
#kb-search {
  padding: 10px 0;
  overflow: hidden;
}
#kb-search div {
  clear: both;
  overflow: hidden;
  padding-top: 5px;
}
#kb-search #query {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
}
#kb-search #cid {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
  position: relative;
  top: 2px;
}
#kb-search #topic-id {
  margin: 0;
  display: inline-block;
  float: left;
  width: 410px;
}
#kb-search #searchSubmit {
  margin: 0;
  display: inline-block;
  float: left;
  position: relative;
  top: 2px;
}
#kb-search #breadcrumbs {
  color: #333;
  margin-bottom: 15px;
}
#kb-search #breadcrumbs #breadcrumbs a {
  color: #555;
}
#ticketForm div.clear,
#clientLogin div.clear {
  clear: both;
  padding: 3px 0;
  overflow: hidden;
}
#ticketForm div label,
#clientLogin div label {
  display: block;
}
label.required,
span.required {
  font-weight: bold;
}
#ticketForm div label.required,
#clientLogin div label.required {
  text-align: left;
}
#ticketForm div input,
#clientLogin div input,
#ticketForm div textarea,
#clientLogin div textarea {
  width: auto;
  border: 1px solid #aaa;
  background: #fff;
  display: block;
}
#ticketForm div input[type="file"],
#clientLogin div input[type="file"] {
  border: 0;
}
#ticketForm div select,
#clientLogin div select {
  display: block;
  float: left;
}
#ticketForm div div.captchaRow,
#clientLogin div div.captchaRow {
  line-height: 31px;
}
#ticketForm div div.captchaRow input,
#clientLogin div div.captchaRow input {
  position: relative;
  top: 6px;
}
#ticketForm > table {
  table-layout: fixed;
}
#ticketForm > table td {
  width: 160px;
}
#ticketForm > table td + td {
  width: auto;
}
#ticketForm td textarea,
#clientLogin td textarea,
#ticketForm div textarea,
#clientLogin div textarea {
  width: 600px;
}
#ticketForm td em,
#clientLogin td em,
#ticketForm div em,
#clientLogin div em {
  color: #777;
}
#ticketForm td .captcha,
#clientLogin td .captcha,
#ticketForm div .captcha,
#clientLogin div .captcha {
  width: 88px;
  height: 31px;
  background: #000;
  display: block;
  float: left;
  margin-right: 20px;
}
#ticketForm td label.inline,
#clientLogin td label.inline,
#ticketForm div label.inline,
#clientLogin div label.inline {
  width: auto;
  padding: 0 10px;
}
#ticketForm div.error input,
#clientLogin div.error input {
  border: 1px solid #a00;
}
#ticketForm div.error label,
#clientLogin div.error label {
  color: #a00;
}
#ticketTable th {
  padding-left: 3px;
  font-weight: normal;
  text-align: left;
}
#ticketTable th.required,
#ticketTable td.required {
  font-weight: bold;
  text-align: left;
}
#clientLogin {
  display: block;
  margin-top: 20px;
  padding: 20px;
  border: 1px solid #ccc;
  border-radius: 5px;
  box-shadow: inset 0 1px 2px rgba(0, 0, 0, 0.3);
  background: url("../images/lock.png?1319655200") 95% 50% no-repeat #f6f6f6;
}
.rtl #clientLogin {
  background-position: 5% 50%;
}
#clientLogin .instructions {
  display: table-cell;
  padding-left: 2em;
  padding-right: 90px;
}
.rtl #clientLogin .instructions {
  padding-left: 0;
  padding-right: 0;
  padding-right: 2em;
  padding-left: 90px;
}
#clientLogin p {
  clear: both;
}
#clientLogin strong {
  font-size: 11px;
  color: #d00;
  display: block;
}
#clientLogin #email,
#clientLogin #ticketno {
  margin-right: 0;
}
#clientLogin input[type="text"],
#clientLogin input[type="password"] {
  padding: 5px;
  border-radius: 4px;
  margin-bottom: 15px;
}
#clientLogin input[type="submit"] {
  padding: 3px 10px;
  border-radius: 4px;
}
#reply {
  margin-top: 5px;
  padding: 10px;
  background: #f9f9f9;
  border: 1px solid #ccc;
}
#reply h2 {
  margin-bottom: 10px;
  padding-bottom: 5px;
  border-bottom: 2px dotted rgba(0, 0, 0, 0.1);
}
#reply > table {
  width: auto;
}
#reply table td {
  vertical-align: top;
}
#reply textarea {
  width: 628px !important;
}
#reply input[type="text"],
#reply #response_options textarea {
  border: 1px solid #aaa;
  background: #fff;
}
/* Ticket icons */
.Icon {
  width: auto;
  padding-left: 20px;
  background-position: top left;
  background-repeat: no-repeat;
  color: #006699;
  text-decoration: none;
}
.Icon.Ticket {
  background-image: url("../images/icons/ticket.gif");
}
.Icon.webTicket {
  background-image: url("../images/icons/ticket_source_web.gif");
}
.Icon.emailTicket {
  background-image: url("../images/icons/ticket_source_email.gif");
}
.Icon.phoneTicket {
  background-image: url("../images/icons/ticket_source_phone.gif");
}
.Icon.otherTicket,
.Icon.apiTicket {
  background-image: url("../images/icons/ticket_source_other.gif");
}

.Icon.attachment {
  background-image: url("../images/icons/attachment.gif");
}
.Icon.file {
  background-image: url("../images/icons/attachment.gif");
}
.Icon.refresh {
  background-image: url("../images/icons/refresh.gif");
}
.Icon.thread {
  font-weight: bold;
  font-size: 1em;
  background-image: url("../images/icons/thread.gif?1319556657");
}
#ticketTable {
  border: 1px solid #aaa;
  border-left: none;
  border-bottom: none;
}
#ticketTable caption {
  padding: 5px;
  text-align: left;
  color: #000;
  background: #ddd;
  border: 1px solid #aaa;
  border-bottom: none;
  font-weight: bold;
}
#ticketTable th {
  height: 24px;
  line-height: 24px;
  background: #e1f2ff;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
  padding: 0 5px;
}
#ticketTable th a {
  color: #000;
}
#ticketTable td {
  padding: 3px 5px;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
}
#ticketTable tr.alt td {
  background: #f9f9f9;
}
i.refresh {
  color: #0a0;
  font-size: 80%;
  vertical-align: middle;
}
.states small {
  font-size: 70%;
}
.active.state {
  font-weight: bold;
}
.search.well {
  padding: 10px;
  background-color: rgba(0, 0, 0, 0.05);
  margin-bottom: 10px;
  margin-top: -15px;
}
.infoTable {
  background: #f4faff;
}
.infoTable th {
  text-align: left;
  padding: 3px 8px;
}
.action-button {
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  -webkit-background-clip: padding-box;
  -moz-background-clip: padding;
  background-clip: padding-box;
  color: #777 !important;
  display: inline-block;
  border: 1px solid #aaa;
  cursor: pointer;
  font-size: 11px;
  overflow: hidden;
  background-color: #dddddd;
  background-image: -webkit-gradient(
    linear,
    left top,
    left bottom,
    color-stop(0%, #efefef),
    color-stop(100% #dddddd)
  );
  background-image: -webkit-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -moz-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -ms-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -o-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: linear-gradient(top, #efefef 0%, #dddddd 100%);
  padding: 0 5px;
  text-decoration: none;
  line-height: 18px;
  margin-left: 5px;
}
.action-button span,
.action-button a {
  color: #777 !important;
  display: inline-block;
  float: left;
}
.action-button a {
  color: #777;
  text-decoration: none;
}
table.padded tr > td,
table.padded tr > th {
  height: 20px;
  padding-bottom: 5px;
}

.external-auth + .external-auth {
  margin-top: 4px;
}

a.external-sign-in {
  text-decoration: none;
}
.external-auth-box {
  vertical-align: middle;
  border-radius: 4px;
  border: 1px solid #777;
}
.external-auth-icon {
  display: inline-block;
  color: #333;
  width: 30px;
  padding: 5px 10px;
  border-right: 1px solid #ddd;
}
.external-auth-name {
  color: #333;
  width: 100px;
  padding: 5px 10px;
  line-height: 30px;
  font-size: 11pt;
}
img.sign-in-image {
  border: none;
  max-height: 40px;
  max-width: 200px;
  width: auto;
  height: auto;
}
.login-box {
  width: 40%;
  display: table-cell;
  box-shadow: 12px 0 15px -15px rgba(0, 0, 0, 0.4);
  padding: 15px;
}
.rtl .login-box {
  box-shadow: -12px 0 15px -15px rgba(0, 0, 0, 0.4);
}
.flush-right {
  text-align: right;
}
.flush-left {
  text-align: left;
}
.sidebar {
  margin-bottom: 20px;
  margin-left: 20px;
  width: 215px;
}
.rtl .sidebar {
  margin-left: 0;
  margin-right: 20px;
}
.sidebar .content {
  padding: 10px;
  border: 1px solid #c8ddfa;
  background: #f7fbfe;
}
.sidebar .content:empty {
  display: none;
}

.sidebar section .header {
  font-weight: bold;
  margin-bottom: 0.3em;
}
.sidebar section + section {
  margin-top: 15px;
}
.search-form {
  padding-top: 12px;
}
.searchbar .search,
.search-form .search {
  display: inline-block;
  width: 400px;
  border-radius: 5px;
  border: 1px solid #ccc;
  padding: 5px 10px;
  box-shadow: inset 0 1px 1px rgba(0, 0, 0, 0.075);
}

.searchbar .search {
  width: 100%;
  box-sizing: border-box;
  margin-bottom: 10px;
}
.bleed {
  margin: 0 !important;
  padding: 0 !important;
}
.row {
}
.span4 {
  display: inline-block;
  width: 29.5%;
  margin: 0 1%;
  vertical-align: top;
}
.span8 {
  display: inline-block;
  width: 66%;
  margin: 0 1%;
  vertical-align: top;
}
.truncate {
  display: inline-block;
  width: auto;
  max-width: 100%;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  vertical-align: bottom;
}
.image-hover a.action-button:hover,
.image-hover a.action-button {
  color: initial !important;
  text-decoration: none;
}
table.custom-data {
  margin-top: 10px;
}
table.custom-data th {
  width: 25%;
}
table.custom-data th {
  background-color: #f4faff;
  padding: 3px 8px;
}
table .headline,
table.custom-data .headline {
  border-bottom: 2px solid #ddd;
  border-bottom: 2px solid rgba(0, 0, 0, 0.15);
  font-weight: bold;
  background-color: white;
}
#ticketInfo h1 {
  padding-bottom: 10px;
  margin-bottom: 5px;
  border-bottom: 2px dotted rgba(0, 0, 0, 0.15);
}
#ticketInfo h1 small {
  font-weight: normal;
}
.thread-entry {
  margin-bottom: 15px;
}
.thread-entry.avatar {
  margin-left: 60px;
}
.thread-entry.response.avatar {
  margin-right: 60px;
  margin-left: 0;
}
.thread-entry > .avatar {
  margin-left: -60px;
  display: inline-block;
  width: 48px;
  height: auto;
  border-radius: 5px;
}
.thread-entry.response > .avatar {
  margin-left: initial;
  margin-right: -60px;
}
img.avatar {
  border-radius: inherit;
}
.avatar > img.avatar {
  width: 100%;
  height: auto;
}
.thread-entry .header {
  padding: 8px 0.9em;
  border: 1px solid #ccc;
  border-color: rgba(0, 0, 0, 0.2);
  border-radius: 5px 5px 0 0;
}
.thread-entry.avatar .header:before {
  position: absolute;
  top: 7px;
  right: -8px;
  content: "";
  border-top: 8px solid transparent;
  border-bottom: 8px solid transparent;
  border-left: 8px solid #b0b0b0;
  display: inline-block;
}
.thread-entry.avatar .header:after {
  position: absolute;
  top: 7px;
  right: -8px;
  content: "";
  border-top: 7px solid transparent;
  border-bottom: 7px solid transparent;
  display: inline-block;
  margin-top: 1px;
}

.thread-entry.avatar .header {
  position: relative;
}

.thread-entry.response .header {
  background: #dddddd;
}
.thread-entry.avatar.response .header:after {
  border-left: 7px solid #dddddd;
  margin-right: 1px;
}

.thread-entry.message .header {
  background: #c3d9ff;
}
.thread-entry.avatar.message .header:before {
  top: 7px;
  left: -8px;
  right: initial;
  border-left: none;
  border-right: 8px solid #ccc;
}
.thread-entry.avatar.message .header:before {
  border-right-color: #9cadcc;
}
.thread-entry.avatar.message .header:after {
  top: 7px;
  left: -8px;
  right: initial;
  border-left: none;
  border-right: 7px solid #c3d9ff;
  margin-left: 1px;
}

.thread-entry .header .title {
  max-width: 500px;
  vertical-align: bottom;
  display: inline-block;
  margin-left: 15px;
}

.thread-entry .thread-body {
  border: 1px solid #ddd;
  border-top: none;
  border-bottom: 2px solid #aaa;
  border-radius: 0 0 5px 5px;
}
.thread-body .attachments {
  background-color: #f4faff;
  margin: 0 -0.9em;
  position: relative;
  top: 0.9em;
  padding: 0.3em 0.9em;
  border-top: 1px dotted #ccc;
  border-top-color: rgba(0, 0, 0, 0.2);
  border-radius: 0 0 6px 6px;
}
.thread-body .attachments .filesize {
  margin-left: 0.5em;
}
.thread-body .attachments a,
.thread-body .attachments a:hover {
  text-decoration: none;
}
.thread-body .attachment-info {
  margin-right: 10px;
  display: inline-block;
  width: 48%;
}
.thread-body .attachment-info .filename {
  max-width: 80%;
  max-width: calc(100% - 70px);
}
.label {
  font-size: 11px;
  padding: 1px 4px;
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  font-weight: bold;
  line-height: 14px;
  color: #ffffff;
  vertical-align: baseline;
  white-space: nowrap;
  text-shadow: 0 -1px 0 rgba(0, 0, 0, 0.25);
  background-color: #999999;
}
.label-bare {
  background-color: transparent;
  background-color: rgba(0, 0, 0, 0);
  border: 1px solid #999999;
  color: #999999;
  text-shadow: none;
}
.thread-event {
  padding: 0px 2px 15px;
  margin-left: 60px;
}
.type-icon {
  border-radius: 8px;
  background-color: #f4f4f4;
  padding: 4px 6px;
  margin-right: 5px;
  text-align: center;
  display: inline-block;
  font-size: 1.1em;
  border: 1px solid #eee;
  vertical-align: top;
}
.type-icon.dark {
  border-color: #666;
  background-color: #949494;
}
.thread-event img.avatar {
  vertical-align: middle;
  border-radius: 3px;
  width: auto;
  max-height: 24px;
  margin: -3px 3px 0;
}
.thread-event .description {
  margin-left: -30px;
  padding-top: 6px;
  padding-left: 30px;
  display: inline-block;
  width: 642px;
  width: calc(100% - 95px);
  line-height: 1.4em;
}
.thread-event .type-icon {
  position: relative;
}
.thread-event .type-icon::after {
  content: "";
  border: 16px solid white;
  position: absolute;
  top: -3px;
  bottom: 0;
  left: -3px;
  right: 0;
  z-index: -1;
}
.thread-entry::after {
  content: "";
  border-bottom: 2px solid white;
  display: block;
}
.thread-entry::before {
  content: "";
  display: block;
  border-top: 2px solid white;
}
#ticketThread::before {
  border-left: 2px dotted #ddd;
  border-bottom-color: rgba(0, 0, 0, 0.1);
  position: absolute;
  margin-left: 74px;
  z-index: -1;
  content: "";
  top: 0;
  bottom: 0;
  right: 0;
  left: 0;
}
#ticketThread {
  z-index: 0;
  position: relative;
  border-bottom: 2px solid #ddd;
  border-bottom-color: rgba(0, 0, 0, 0.1);
}

.freetext-files {
  padding: 10px;
  margin-top: 10px;
  border: 1px dotted #ddd;
  border-radius: 4px;
  background-color: #f5f5f5;
}
.freetext-files .file {
  margin-right: 10px;
  display: inline-block;
  width: 48%;
  padding-top: 0.2em;
}
.freetext-files .title {
  font-weight: bold;
  margin-bottom: 0.3em;
  font-size: 1.1em;
}

/* ============================================================================== */
/* Dark Theme Overrides for Client Portal */
/* ============================================================================== */
body {
  background: #121214 !important;
}
body,
input,
select,
textarea {
  color: #e2e8f0 !important;
}
#container {
  background: #18181b !important;
  box-shadow: 0 0 10px rgba(0, 0, 0, 0.8) !important;
  border: 1px solid #2f2f35 !important;
}
#header {
  background: #1e1e24 !important;
  border-bottom: 1px solid #2f2f35 !important;
}
#logo {
  filter: brightness(0.9) contrast(1.2) !important;
}
#content {
  background: #18181b !important;
  color: #e2e8f0 !important;
}
h1,
h2,
h3,
h4,
h5,
h6,
.subject {
  color: #ffffff !important;
}
a,
.link {
  color: #06b6d4 !important;
}
a:hover,
.link:hover {
  color: #22d3ee !important;
  border-bottom-color: #22d3ee !important;
}
#nav {
  background: #1e1e24 !important;
  border-bottom: 2px solid #2f2f35 !important;
}
#nav li a {
  color: #a1a1aa !important;
}
#nav li.active a,
#nav li a:hover {
  color: #06b6d4 !important;
}
input[type="text"],
input[type="password"],
input[type="email"],
select,
textarea {
  background-color: #27272a !important;
  color: #f4f4f5 !important;
  border: 1px solid #3f3f46 !important;
}
input[type="text"]:focus,
input[type="password"]:focus,
select:focus,
textarea:focus {
  border-color: #06b6d4 !important;
  outline: none !important;
}
table {
  border-color: #2f2f35 !important;
}
table.list,
table.noborder {
  background-color: #1e1e24 !important;
}
tr.header,
th {
  background: #27272a !important;
  color: #ffffff !important;
  border-bottom: 2px solid #3f3f46 !important;
}
td {
  border-bottom: 1px solid #2f2f35 !important;
  color: #e2e8f0 !important;
}
.faded {
  color: #a1a1aa !important;
}
#footer {
  background: #1e1e24 !important;
  color: #71717a !important;
  border-top: 1px solid #2f2f35 !important;
}
.freetext-files {
  background-color: #1e1e24 !important;
  border-color: #2f2f35 !important;
}
.thread-event .type-icon::after {
  border-color: #18181b !important;
}
.thread-entry::after {
  border-bottom-color: #18181b !important;
}
.thread-entry::before {
  border-top-color: #18181b !important;
}
#ticketThread::before {
  border-left-color: #2f2f35 !important;
}
#ticketThread {
  border-bottom-color: #2f2f35 !important;
}

/* Homepage welcome block dark theme */
.thread-body {
  background-color: #18181b !important;
  color: #e2e8f0 !important;
  border: 1px solid #2f2f35 !important;
}

/* Further Contrast Fixes */
.btn,
.button,
input[type="submit"],
input[type="button"],
input[type="reset"],
button {
  background-color: #06b6d4 !important;
  color: #18181b !important;
  border: 1px solid #0891b2 !important;
  text-shadow: none !important;
  box-shadow: none !important;
  background-image: none !important;
}
.btn:hover,
.button:hover,
input[type="submit"]:hover,
input[type="button"]:hover,
input[type="reset"]:hover,
button:hover {
  background-color: #22d3ee !important;
  border-color: #06b6d4 !important;
}
#clientLogin {
  background-color: #1e1e24 !important;
  border-color: #2f2f35 !important;
}
#nav li a.active,
#nav li.active a,
#nav li a:hover {
  background-color: #27272a !important;
  color: #06b6d4 !important;
}
.faq-title {
  color: #e2e8f0 !important;
}

input:not([type="submit"]):not([type="button"]):not([type="radio"]):not(
    [type="checkbox"]
  ):not([type="hidden"]) {
  background-color: #27272a !important;
  color: #f4f4f5 !important;
  border: 1px solid #3f3f46 !important;
}

/* Table and Button Icon Contrast Overrides */
table.list {
  background-color: #2f2f35 !important;
  border: 1px solid #2f2f35 !important;
}
table.list tbody td,
table.list thead th {
  border: 1px solid #2f2f35 !important;
}
.btn i,
.button i,
.action-button i,
button i {
  color: inherit !important;
}
.btn:hover,
.button:hover,
input[type="submit"]:hover,
input[type="button"]:hover,
input[type="reset"]:hover,
button:hover,
.action-button:hover {
  background-color: #22d3ee !important;
  border-color: #06b6d4 !important;
  color: #121214 !important;
}

/* Redactor Rich Text Editor Dark Theme */
.redactor-box,
.redactor-editor,
.redactor-in,
.redactor-box textarea {
  background-color: #27272a !important;
  color: #f4f4f5 !important;
  border-color: #3f3f46 !important;
}
.redactor-toolbar {
  background-color: #1e1e24 !important;
  border-color: #3f3f46 !important;
}
.redactor-toolbar li a {
  color: #e2e8f0 !important;
}
.redactor-toolbar li a:hover {
  background-color: #27272a !important;
  color: #06b6d4 !important;
}
.redactor-dropdown {
  background-color: #27272a !important;
  border-color: #3f3f46 !important;
}
.redactor-dropdown a {
  color: #e2e8f0 !important;
}
.redactor-dropdown a:hover {
  background-color: #1e1e24 !important;
  color: #06b6d4 !important;
}

/* Dropdowns and Action Menus */
.action-dropdown ul,
.noclick-dropdown ul {
  background: #27272a !important;
  border-color: #3f3f46 !important;
  box-shadow: 0 5px 10px rgba(0, 0, 0, 0.8) !important;
}
.action-dropdown ul li > a,
.noclick-dropdown ul li > a {
  color: #e2e8f0 !important;
}
.action-dropdown ul li > a:hover,
.noclick-dropdown ul li > a:hover {
  background-color: #06b6d4 !important;
  color: #18181b !important;
}

/* Form Tables and Section Breaks */
.form_table th,
div.section-break {
  background: #1e1e24 !important;
  border-color: #2f2f35 !important;
  color: #e2e8f0 !important;
}
.form_table th h4 {
  background: #27272a !important;
  color: #ffffff !important;
}

/* Inner Links in Buttons inheriting color */
.btn a,
.button a,
.action-button a,
button a {
  color: inherit !important;
}

/* Header Welcome Info block */
#header p {
    background: #27272a !important;
    border-color: #3f3f46 !important;
    color: #e2e8f0 !important;
}

/* Custom Queue Dropdowns Overrides */
div.customQ-dropdown, .customQ-dropdown ul, .customQ-dropdown li, .customQ-dropdown ul li.subQ > ul {
    background-color: #27272a !important;
    background: #27272a !important;
    border-color: #3f3f46 !important;
    color: #e2e8f0 !important;
}
.customQ-dropdown li h4, .customQ-dropdown li.top-level {
    background-color: #1e1e24 !important;
    color: #a1a1aa !important;
}
.customQ-dropdown a, .customQ-dropdown ul li a {
    color: #e2e8f0 !important;
}
.customQ-dropdown a:hover, .customQ-dropdown ul li a:hover, .customQ-dropdown ul li:hover > a {
    background-color: #06b6d4 !important;
    color: #18181b !important;
}

/* Select2 Dropdown Dark Theme Overrides */
.select2-dropdown, .select2-dropdown--below, .select2-dropdown--above {
    background-color: #27272a !important;
    border-color: #3f3f46 !important;
    color: #f4f4f5 !important;
}
.select2-results__option {
    background-color: #27272a !important;
    color: #e2e8f0 !important;
}
.select2-results__option--highlighted, .select2-results__option[aria-selected=true] {
    background-color: #06b6d4 !important;
    color: #18181b !important;
}
.select2-search--dropdown {
    background-color: #1e1e24 !important;
}
.select2-search__field {
    background-color: #27272a !important;
    color: #f4f4f5 !important;
    border-color: #3f3f46 !important;
}
.select2-container--default .select2-selection--single {
    background-color: #27272a !important;
    border-color: #3f3f46 !important;
    color: #f4f4f5 !important;
}
.select2-container--default .select2-selection--single .select2-selection__rendered {
    color: #f4f4f5 !important;
}
.select2-container--default .select2-selection--single .select2-selection__arrow {
    border-left-color: #3f3f46 !important;
}

/* Error, Warning, Success and Info Banners */
#msg_error, .error-banner, #error_bar {
    background-color: rgba(239, 68, 68, 0.15) !important;
    border: 1px solid #ef4444 !important;
    color: #fca5a5 !important;
}
#msg_warning, .warning-banner, #warning_bar {
    background-color: rgba(245, 158, 11, 0.15) !important;
    border: 1px solid #f59e0b !important;
    color: #fde047 !important;
}
#msg_notice, .notice-banner, #notice_bar {
    background-color: rgba(16, 185, 129, 0.15) !important;
    border: 1px solid #10b981 !important;
    color: #a7f3d0 !important;
}
#msg_info, .info-banner, .info {
    background-color: rgba(59, 130, 246, 0.15) !important;
    border: 1px solid #3b82f6 !important;
    color: #bfdbfe !important;
}